5 Steps to De-escalating Everyday Scenarios

August 8, 2022

How to equip insurance agents to handle it all

When it comes to the high-stakes world of insurance, companies need their agents at the top of their game. One wrong move, inexperience, or just a bad day could result in a customer that's lost for life.


New to the Insurance Sales Industry? Here are 10 Tips to Help Get You Started

May 9, 2022

Brand new to the insurance sales industry? Welcome! You're coming in at an exciting time, as many opportunities are readily available. That being said, just starting in any new field can be challenging, but Role Play at the Olson Agency is here to make your transition a smooth, enjoyable one.


How to Transition Service Calls into Sales by Looking at the Bigger Picture

April 4, 2022

Every call that comes into your insurance agency is an opportunity – an opportunity to turn that caller into a customer for life. Already a customer? What’s their cross-sales potential? By continuing to build your customer base while offering exceptional service, you position your company to be a leader in the insurance industry.


Planning Your Vision for 2023

December 30, 2021

With the start of a new year upon us, the inevitable questions about what we plan for the new year and what our resolutions are pop up and permeate our thoughts and conversations with friends and coworkers.


Role Play? Ummmm, No Thanks!

May 10, 2021

When I hired Kristin Isaacson now 6 years ago as my "team coach," these were my exact words to her when she asked if we could implement role play in my agency.


The Top Two Things To Do If You Want Your Agency To Grow

April 7, 2021

I can say with absolute certainty that there are two things that I can attribute 100% of my agency’s growth to. Doing these two things is what allowed my team to produce 896 policies last month.

The Top Two Things To Do If You Want Your Agency To Grow

I’ve Never Had a 100+ Policy Producer

March 15, 2021

Something I see with a lot of agency owners and managers is that they are always searching for that elusive 100+ policy producer. They have it in their mind that they want to build their agency with only staff who are able to produce at this extreme level, and anything less is subpar in their mind.  We write over 800 items/month in my agency and I do not have a single producer writing over 100, and I personally like it that way.